SnapPosts Support
Get help with the SnapPosts mobile app. Find answers to common issues, report bugs, suggest features, or contact support via email.
If you need help with the SnapPosts app, you are in the right place. This page covers the most common issues users encounter and explains how to get in touch with our support team for further assistance.
How We Can Help
Our support team can assist you with a wide range of topics, including:
- App usage questions
- Bug reports and crash issues
- Feature suggestions and feedback
- Payment or subscription issues
- Account and data inquiries
- General feedback
Contact
Email: support@ctey.dev
We aim to respond to all support requests within 24 hours on business days. When reporting a bug, please include your device model, operating system version, and a brief description of the steps that led to the issue so we can investigate more efficiently.
Common Fixes
Before reaching out, try these common solutions that resolve most issues:
- Make sure you are using the latest version of the app from the App Store or Google Play.
- Restart the app and try again.
- Check your internet connection, especially for AI poster generation which requires a stable connection.
- Clear the app cache in your device settings if the app feels slow or unresponsive.
- Log out and log back in if you experience authentication issues.
Frequently Asked Questions
Why are my generated posters low quality?
Poster quality depends on a stable internet connection since the AI generation happens on our servers. If your posters appear blurry or incomplete, check that you have a reliable connection and try again. You can also try selecting a different theme, as some themes produce better results depending on the source photo's lighting and composition.
Is my data stored on your servers?
Your privacy is important to us. Photos you upload for poster generation are processed on our servers during the creation step and are removed once the poster is generated. We do not store your original photos after processing is complete. For full details on how we handle your data, please refer to our privacy policy.
Which devices are supported?
SnapPosts is available on both iOS and Android. You can download it from the App Store for iPhone and iPad or from Google Play for Android devices. We support recent versions of both operating systems, so make sure your device is running a reasonably up-to-date OS version for the best experience.